Privacy Policy

Effective Date: May 3, 2026
Last Updated: May 3, 2026

Ask Ghassem (operated by Sina Media Lab Inc.) ("we", "us", or "our") provides the website https://ask.ghassem.com and related mobile applications (the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, as well as your rights and choices regarding your personal data.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We may collect personally identifiable information, including but not limited to:

Email address
First name and last name
Account credentials (if applicable)
Information you voluntarily provide

1.2 Usage Data

We automatically collect information such as:

IP address
Browser type and version
Device identifiers
Pages visited and time spent
Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels, tags) to operate and improve the Service.

Essential cookies
Preference cookies
Analytics cookies
Security cookies

You can disable cookies via your browser settings, though some features may not function properly.

2. How We Use Your Data

Provide and maintain the Service
Improve performance and user experience
Communicate updates and support
Monitor usage and detect issues
Prevent fraud and enhance security
Comply with legal obligations

3. Legal Basis for Processing

Depending on your jurisdiction, we process data based on:

Your consent
Contractual necessity
Legal obligations
Legitimate business interests

4. Data Sharing and Disclosure

4.1 Service Providers

We may share data with third-party providers that help us operate the Service. These parties are obligated to protect your data.

4.2 Legal Requirements

We may disclose your data if required to:

Comply with laws
Respond to legal requests
Protect rights and safety
Prevent fraud or abuse

4.3 Business Transfers

Your data may be transferred in the event of a merger, acquisition, or asset sale.

5. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction, including Canada. We ensure appropriate safeguards are in place for such transfers.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

7. Data Security

We implement commercially reasonable security measures to protect your data. However, no method of transmission over the Internet is completely secure.

8. Your Rights

Depending on your location, you may have rights to:

Access your data
Correct inaccurate data
Delete your data
Restrict or object to processing
Data portability
Withdraw consent

To exercise your rights, please contact us.

9. Third-Party Analytics

We may use third-party analytics services such as:

Google Analytics
Firebase
Matomo
Mixpanel

These providers may collect and process your data according to their own privacy policies.

10. Links to Other Sites

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices.

11. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@ghassem.com